211
211 Fact Sheet
Support SB 1922 – Senator Garrett
211 is an easy to remember non-emergency telephone number that connects people with essential community information and referral services. 211 saves time and frustration by eliminating the need for callers to navigate a maze of agencies and help-lines. Specifically, 211 connects people to:
- Food and Shelter Resources,
- Physical and Mental Health Resources,
- Employment Supports,
- Help for Older Americans and Persons with Disabilities,
- Resources for Children and Families.
What is the Current Status of 2-1-1?
Today 2-1-1 reaches approximately 225 million Americans-75% of the U.S. population-with 240 active 2-1-1 systems covering all or part of 45 states (including 19 states with 100% coverage.)
In Illinois a pilot program was recently launched making 2-1-1 available to residents in three parts of the state including the Quad Cities, the Greater St. Louis area and the central Illinois counties of McLean, DeWitt and Livingston.
The 2009 nationwide count of calls to 2-1-1 service providers across the United States shows that over 16 million calls were answered across America --- an increase of 13% in call volume over 2008 statistics. Here in Illinois you can see the count for the 13 counties that are part of our pilot 2-1-1 program.
click here to learn more (PDF) >
What Does SB1922 Do?
Creates 211 as the official State dialing code for public access to human services information. Provides for a Public-Private partnership to move forward with bringing 211 to the State of Illinois. Establishes a “lead entity” to manage the use of 2-1-1 in the state of Illinois. Directs state agencies to consult with 2-1-1 to coordinate all new relevant information numbers. Requires an annual report of all activities to the state.
For more information contact Jack Kaplan, Director of Public Policy and Advocacy, United Way of Illinois at 312-906-2368 or by email at jkaplan@uw-mc.org